Bad service and lack of communication skills

I tried (and succeeded) in opening a new account at Edgars in Bloemfontein - Waterfront mall on Sunday 6 December 2015. However after receiving my card I received the slip stating that my account was only for 12months and subject to 22% interest. <br> <br> The accounts department (Kamo) never offer me a choice between 6 / 12months. And said the computer only offered one choice - 12 months - he couldn't change it.<br> <br> They then called head office who said they can't change it either. I then decided to cancel the just approved account because I don't want to pay interest. I spoke with head office who confirmed that the account was closed.<br> <br> Today (Wednesday, 9 December 2015) a lady from head office called to congratulate me on my new account and to welcome me to the Edgars group. <br> <br> How is this possible that my account was never closed? After confirming it the Sunday already with head office?<br> <br> Unacceptable service and communication - I will never consider buying from Edgars again - If I have trouble with just plainly opening an account - I can't even imagine the confusing when bills come into play.<br> <br>