Bad service and incompetence from staff

On the 2nd of Nov 2019 I made a laybye at Edgar's. When I paid the deposit, the lady swiped my card and the slip printed. She told me that the transaction failed and called the Supervisor who also confirmed that the transaction did not go through. She then swiped my card for the second time. I asked why would the slip print but the transaction failed, and she could not answer. She threw the first slip in their bin. Unfortunately my cell phone was off therefore I could not confirm this.

When I got home i saw that they double charged me. I went to the back to get a statement.on the 4th I went back there to claim my money back. I was told that it will be deposited into my bank account and that they will call me to confirm. They called their head office and I was given a ref #. I waited until I went back to them on the 25th. I was then told that they do not deposit money into customers bank accounts, so the lady that assisted me gave me incorrect information. I was again told that they are still waiting for head office to authorize payment. This has been very frustrating and I tried calling their head office but no one picks up. Why must I wait so long for my money and what if I was a poor old pensioner who would not have seen the double charge, and who depended on that money for food.