GS
Grace S
1 reviews | Active since Jan 2012
14 Jul 2015, 08:28
Bad Service and Complaint
Good Morning<br> <br> I just wanted to bring something to your attention that i'm not happy with. I have never registered for any mobile content but i have been asked to pay for it for years now. I requested for this to be cancelled but to my surprise it hasn't been done. Can someone who is more clued up about removing such things assist me because i'm not happy to be paying for something i have no clue of what so ever.<br> <br> Hope to get feedback before close of business because i'll not be a nice person should i decide to pick up the phone . Please treat this as urgent.<br> <br> Thank you
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Edgars's replyOfficial
15 Jul 2015, 16:38Hello grace19,
We would like to sincerely apologise for the overall experience. Please note we have referred this query to the RMCS department to cancel the mobile content subscription and also credit your account. We understand that this matter has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to sincerely apologise for the overall experience. Please note we have referred this query to the RMCS department to cancel the mobile content subscription and also credit your account. We understand that this matter has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply15 Jul 2015, 16:38
Official
Hello grace19,
We would like to sincerely apologise for the overall experience. Please note we have referred this query to the RMCS department to cancel the mobile content subscription and also credit your account. We understand that this matter has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to sincerely apologise for the overall experience. Please note we have referred this query to the RMCS department to cancel the mobile content subscription and also credit your account. We understand that this matter has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***