bad service and attitude

I received an email from their accounts department where as i requsted a statemnt and i do receive it, but intsead they decide to send me an email this month threatening me as if m not paying where as is do and my account is up to date.<br> <br> i called the call centre spoke to some lady that never listen to wat i was saying,she told me she was transferring me but no 1 picked up.I called again i spoke to themba and she listened but never understood me when i asked something easy to speak to a supervisor he did the same thing.The last person was Jayson who preferred to speak to one of them that was assisting at the edgars shop in gateway wer as i am the 1 that had a problem.I don't understand that but he and Sandra came to a conclusion that i must send them a copy of the email they sent me.When all i wanted was them to withdraw the email from my email.<br> <br> how can they send me an email than tell me they dont know who sent it to me,dont the departments have emails to communicate to send an email to all the departments that deal with this and ask if an email was sent to this account number was that so hard to ask.They acll like crazy if u paid half the amount you should have as if u'v run