bad service and accused of theft while i have an account with the store

It is with great amount of sadness that I write this email after visiting your EDGARS STORE IN CRADLE STONE MALL. I went to the store on the 08/02/2020 when I walked into the store with my brother and sister than we walk around the store because we all wanted different things we took that small basket that we put the items that we wanted to buy but after a long walk around the store with no one attending to us we decided to leave the store since we could not find what we were looking for and decided we will go to Westgate and check since it’s the store that I normally visit. OK my sister took everything back to where she found it and went to pay for the body spray and lipsticks that we we took. As we walk out of the store at the door there was a beep at the door immediately the security came all three security guards came but the other one by the name of Nkululeko was busy following us the entire time we where inside the store. So now I say to him please move so that I can go out becouse he was blocking my trolley he refused I said to him this door has scanners so they will beep if I have something that I stole than he was still blocking the way, he said to my sister take out that perfume that you took so my sister out of shock she asked which perfume but what came as a shock to me was that the things that we bought were not checked to see if maybe there was a bar code that was not removed so the went through my back that my sister had because she just payed for the things that we bought but the security said to her take out the perfume that you took and she said to the Security guard I did not take the perfume the guard said you took it I saw you I have been following you the whole time while you were in the store. I than said to him OK why don’t you go and view your footage since the store has cameras he said to me even this bag that is in the trolley you did not pay for now I was angry because the bag that he said I should pay for it was my bag that I walked into the store carrying now am being accused of *****ing it. So my sister went to show the guy where she took the perfume from but at the time this security is still saying no its not the perfume she stole the perfume the guy that was assisting my sister when she wanted to buy the perfume came and my sister asked him how many perfumes where there he said it was two and both of there are here but the security still insisted that my sister stole the perfume. Again I said to him please go view your footage than came back and accuse me based on facts not assumptions. As I was busy talking to this security a lady by the name of Orinia came and said mam am sorry for these I said to her no don’t apologize I want that security guard to apologize because you are not the one that have just embarrassed me she said no I apologize on his behalf I said no that guy will apologize before I leave this store because how he was treating me was so bad he just seeing a ***** when he looked at me and my siblings. She asked for that security to be called and asked him to apologize he refused to apologize and said they must go view the footage first the lady than said to me sorry they are under pressure I said that is not my problem and that is not the reason why he should violate our rights as both human beings and clients. She went they viewed the camera mind you now they are wasting my time I waited the lady came back and said when you came in it was the four of you walked in and no one was attending to you but you looked suspicious but am apologizing on his behalf I said no I wont take that who does he report to so that I can report because he refuse to take instruction from Orinia who was not even showing that she is talking charge of the situation. She again called that security after viewing the footage and asked that he should apologize and again he refused I said am not going anywhere until that guy gives me an apology he than said sorry with a lot of attitude, I told him that he must not just look at people and assume they are ******* he must first get his facts straight. THESE ARE MY CONCERNS ABOUT EDGARS CRADLESTONE MALL AM A CLIENT WITH AN ACCOUNT WITH YOU GUYS THAT IS UP TO DATE WHY WOULD I ***** WHY WHEN DOING MY SHOPPING MUST I BE FOLLOWED BY A SECURITY GUARD WHEN DOING MY SHOPPING IS IT HOW YOU TREAT YOUR CLIENT. I UNDERSTAND THAT IT’S THE RIGHT OF THE SECURITY TO SEARCH YOU WHEN THEY SUSPECT SOMETHING BUT MUST IT NOT DONE IN A RESPECTABLE MANNER THAT WILL NOT HUMILIATE AND EMBARRASS THE CLIENT SO THAT SHOULD YOUR SUSPICIONS BE INCORRECT WE CAN JUST APOLOGIZE AND MOVE ON I AM NOT HAPPY AT ALL WITH HOW I WAS TREATED I REQUEST THE STORE MANAGER TO CALL ME MAKE AND AN APPOINTMENT WITH Orinia and Nkululeko AND MYSELF I WILL WASTE MY PETROL AND GO AND SEE THEM SO THAT I CAN SEE THIS BEING RESOLVED BECAUSE I FEEL LIKE I CAN NOT DO ANY SHOPPING AT THIS EDGARS STORE BECAUSE OF FEAR OF HOW I WILL BE TREATED DOES THIS SECURITY GUARD KNOW THE BAGS THAT ARE KEPT INSIDE THE STORE TO TELL ME THAT I STOLE MY OWN BAG THAT I WALKED INTO THE STORE WITH HOW IS WALKING IN THE STORE LOOKING FOR A NICE DRESS TO BUY SUSPICIOUS SHOULD I JUST WALK IN AND TAKE WHAT I WANT WITHOUT LOOKING FOR OTHER OPTIONS REGARDS SELINA TSHOLO *** ***