Bad Service all around!

<p>My mother bought clothing on 12 December 2016 at Tygervalley Edgars on her account. The lady rang everything up but the till slip would not came out. She then said there is something wrong with the till we must pay at next till. My mother asked her but did the transaction not go through already she said she promise it did not. But the transaction was twice on her account. I phoned the next day and spoke to a guy called Henry. He promised us he will sort it out and then mail proof to us. He never did and I phoned again he said he will phone my mother and speak to her. He then promise her again he will fix the mistake and credit her account again. He said he will phone me for my email address to send proof but never phoned. Yesterday 30 January 2017 I phoned Henry again and he said he will phone my mother immediately but till tody he did not phone. Everytime I phoned Edgards Tygervalley I was cut off at least 2 times before I acctually spoke to Henry. I dont know what else to do, they want the payments but no service at all. Theresa van Wyk, My mother Annemarie Swanepoel </p>