bad service

yesterday I visited the Cape gate edgars store to exchange items that had bought online last week, through the Justpaynow platform.

I then discovered the store has no sizes & the requested a refund. with out me even finishing my sentence while requesting an Refund. a lady name Pamela Mxenge that happened to be the store manage stated a refund wont be given to me, I will only get a Gift Card & was advised to go read the store Return Policy.

I then tried to explain to her that the Online purchase policy states that as a customer I should take the Items to my nearest Edgars store for exchange or Refund. while I was still busy narrating what the online purchase states , she being Defensive, pushing back & speaking on top of me while I was talking. to an insistant she said she do not know what more she should do as she has adbvised me on what will be done & that I should come back tomorrow when the store manager is around.

I was then rudely advised by this so called Manager to move to a other cash taller, as they have other customer to assist. she requested my name & surname also Order No: ***. 1 of her cashtallers will be with ,e shortly.

then she kept saying she can not find the order number on the system. the advised for the some order number again. however, the so called manager went as far to state Payjustnow is a trail run @ Edgars. while this is may second purchase while using this platform with edgars. so much lies.

she took further by calling a Gentleman named Mr Rudi which she claims he is the Owner of Justpaynow.

The guy advised her she wont be able to process the refund @store level. The so called manager instructed one of her cash tallers to do a gift card. I Then showed her what the online purchase policy states & also The Justpaynow REfund Policy.

The cashtaller then called Mr Rudi. while I was waiting on her to get done with the phone call. one of her colleagues that was an casher as well rudely told me to move from that taller as she need to help a other customer. I then asked her can not she see I'm being assisted or she sees my issue @ hand not being important. then this so called manager that happend to be the Department Manager not the actually store manager.advised I advised I should move , Because I.m causing an seen. I was shocked of this behavour towards me being an customer. The casher that was on the call advised that, Mr Rudi said they wont find the order number online & this matter should be handle by customer care not the store.

I Then advised the sold called mananger online purchase states nothing about an gift card, secondly payjustnumber states the store has to instruct them to make the refund & do adjustment on the payjustnow accpount.

while explaining to her she just rudely said listen here to.

that when I stopped her & realised that I'm being disrespected and undermined here Because of my skin colour. Edgars personal had moments when a other langauge was being spoken while I was there regarding this matter. I was being shouted by this department manager as if I am her child.

I mean I'm the one who has wasted time & money to buy the items & still return them back to the store. but I was treated like a piece of nonsese to a point I advised this lady I would ;like to long an complaint she then said the complaint is abount the refund only not stating anything of the bad service she has given me. I was promised I would be emailed before the store would like but still no Email.

I was @ that store frm 18:08 pm till 19:00 pm with no resolution or way forward. all I was told I will be called back before 18:00 pm , while the store mamnager will be @worl 09:00 am & she will be in @ 12:00 pm. lastly I was told to take my box the she walked away.

I do not know if this is an culture @ edgars to be rude or a norm to be rude @ customers , because personal have nothing to loss. just because they money & time is not wasted in this whole mass?

I have lost 1 hour of my time yesterday that I would have spend with my family & stuck with a box with Items I do not want.

Please advise me is this how you guys treat us