bW
belinda W
1 reviews | Active since May 2011
16 Apr 2015, 10:29
Bad service
This lady gave me incorrect information on two occasions, costing me time and petrol driving from one store to another. Bedding and towels were on promotion for less 40% and both times she gave me incorrect info by saying that the item I wanted was not on promotion. I would then drive to the other branch only to find out that it was on promotion. The second time I asked her to gind out and she insisted that she was correct.
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Replies (1)
Edgars's replyOfficial
17 Apr 2015, 15:56Hello Belcor,
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Our consultants are trained and equipped with knowledge to assist customers, thus this query was referred to management to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Our consultants are trained and equipped with knowledge to assist customers, thus this query was referred to management to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Apr 2015, 15:56
Official
Hello Belcor,
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Our consultants are trained and equipped with knowledge to assist customers, thus this query was referred to management to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Our consultants are trained and equipped with knowledge to assist customers, thus this query was referred to management to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***