1 reviews | Active since Apr 2015
BAD SERVICE
Booked in my phone for repairs on the 07/02/2015 till today edgars hasnt return my phone after being taken back and forth ,at first they wanted no proof of purchase on the 05/03/2015 after a month they wanted a proof of saying my phone isnt fixed which I sent on the 06/03/2015 to [Email Removed] on the 10/03/2015 they called me from this contact number:*** which confirmed to be edgars northgate contact number by Lersato, to say my phone is fixed.I went there on the 13/03/2015 as early as 9 o'clock to my surprise my phone wasnt fixed and it was sent to a wrong place apparently for repairs,what a great deal of inconvinience and bad service I mean its almost two months without my phone ,no one is saying anything<br> <br> Please assist me to get my phone from Edgars Northgate,its HUWAEII ASCEND P6.
As per our telephonic discussion; kindly note we have referred this matter to the store as it could have been handled in a different light. We have also liaised with the store and they promised to take accountability and follows up with the
supplier.
We apologise for the overall experience with regards to your cell phone. The service given did not indicate our standards thus measures will be taken to avoid the re-occurrence of this nature.
We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team,
***
Best regards,
As per our telephonic discussion; kindly note we have referred this matter to the store as it could have been handled in a different light. We have also liaised with the store and they promised to take accountability and follows up with the
supplier.
We apologise for the overall experience with regards to your cell phone. The service given did not indicate our standards thus measures will be taken to avoid the re-occurrence of this nature.
We assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team,
***
Best regards,