Bad service

I have been calling Edgars customer care line to request a settlement letter. My first attempt was on the 21st of July 2020, spoke o a lovely lady that promised me that the letter will be sent in 3 days (nothing happened) I tried again several times to only to be told that the letter was sent to my email on the 27th of July i must just check my mail, I did that and.. nothing). The last time I called eventually a lady confirmed that there is a backlog and they will assist in three day...I am still waiting :( till date.