Bad service

I would like to lodge a grievance about your Blue Route Mall Branch Cape Town.

I have an additional card. I have never had any problems purchasing on the account. Today, I attempted to purchase a cellphone on the account and was told that I cannot do so as I am not the primary card holder and that my signature doesn't match my card in a very accusatory, demeaning tone.

I was completely flabbergasted at the accusation that I am trying to make a purchase under false pretenses. I asked to speak to the manager who was just as abrupt and demeaning. Yet, I purchased a pair of sneakers on the account at the same branch, after this unpleasant incident.

I would like to bring this matter to your attention as I find it contradictory that I can only make certain purchases and also felt discriminated against being accused of ********** activity simply because I am a person of colour.

I strongly urge you to look into this matter as I am extremely disappointed and dissatisfied.