Bad service

I've been paying my account on time each month. I have not being receiving statements since September 2020. I called today to request a statement which I noticed my account has been handed over to collections. I called back, call was cut-off 3 times. I was transferred to different departments not being assisted at all.

I remember receiving a call from a lady a while ago, regarding payment arrangements, I made it loud & clear not te be called as my account was up to date, she advised it was just a courtesy call. When I received my statement this morning, I've been charged for sms & email fees.

Why? If my account is not in arrears. Please correct this ASAP!! I will not be liable for any extra charges.