AGdC
Angela Gandra de Castro

1 reviews | Active since Dec 2013

05 Apr 2016, 08:26

Bad Service:

I've been a member of Edgars Club for quite a few years now, and only benefit i use is for the movies. However, yesterday I tried to call the centre to see how i can use the benefit of getting discount at the doctors..what a frustration. I tried to contact the number on the website numerous times and it just kept cutting me off. Then i called another number of which the lady assisted in giving me another number to contact. I did just so..and once again..I got cut off, then i tried again, spoke to another lady who again cut me off while busy giving me ANOTHER number to phone. As i phoned that number...they couldnt help me....NOW what is the purpose of these benefits if all these people are so *********** and dont know what number to give that WONT CUT ME OFF and waste my airtime??? Who can actually assist me??

0
Replies (1)
Edgars
Edgars's reply05 Apr 2016, 12:42
Official
Hello Angeladec,

Kindly note we tried contacting you telephonically at about 12:37 but we could not reach you. ( Subscriber unavailable).
Firstly we would like to apologise for the lapse in service experienced.Please be advised Edgars Club members save 20% on consultation fees at selected Family Living Doctors and Family Living Optometrists.. This offer is available for Edgars Club members living in South Africa, Namibia, Botswana, Lesotho and Swaziland.When you're ready to make an appointment, the network will call an optometrist or doctor in your area to check for availability and make the booking for you. Once it's been made for you, they will call you back to confirm the time and date.How do I make an appointment?Simply call ***if you are in South Africa or +27 *** if you are in Namibia, Botswana, Lesotho or Swaziland. Please do not forget to take your Edgars Club membership card with you when you go.Please find below reference number for this query: ***/GOShould you need any further assistance, please do not hesitate to call on the number belowKind regards,Customer Experience Team.Call Centre: ***