1 reviews | Active since Oct 2013
Bad Service????????
I brought pairs of shoes on Monday the (07-03-16), I only wore them for two days, then the sole broke out. On Sunday the 14-03-16 i went to customer service to exchange them . I explained everything to Nomsa (cashier) she then asked for my Thank you card and signature , she said we're done . I asked her if I should take new shoes or they're gonna fix those ones .Her words where no I credited your account so u can go.<br> Firstly I didn't want any refund or some credit into my account , I just wanted her to explain the exchange procedure for damage good..if I knew that she was gonna just credit my account I was gonna fix the shoes at shoe maker , instead of returning them cause I like them . I honestly didn't like the way she handled the matter she was even rude when I confronted her
Kindly note we tried contacting you telephonically but we could not reach you . ( phone rings - unable to leave a voice message).
Thank you for notifying us of your shopping experience at our Edgars Melrose Acre store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. Can we recommend that you use the same amount credited on your account to make a purchase for the same item returned.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should
Best regards,
Kindly note we tried contacting you telephonically but we could not reach you . ( phone rings - unable to leave a voice message).
Thank you for notifying us of your shopping experience at our Edgars Melrose Acre store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. Can we recommend that you use the same amount credited on your account to make a purchase for the same item returned.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should
Best regards,