CB
Charity B
1 reviews | Active since Oct 2015
05 Mar 2016, 07:02
bad service
I lodged a claim for a lost phone the last 3 weeks. I went back to the store to see what was the problem only to be given the number of their insurance company and to my surprise the person from the insurance said they did not receive my documents. I was so disappointed because I have been waiting for nothing. It means I have to go back to the store and relodge a claim. This is costing me time and money. Because of ignorance and bad service
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Replies (1)
Edgars's replyOfficial
08 Mar 2016, 09:13Hello Charity babili23,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advsied that the matter has been logged and forwarded to the stores management to look into and address.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advsied that the matter has been logged and forwarded to the stores management to look into and address.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience.
Kind Regards
The Customer Experience Team
***
Edgars's reply08 Mar 2016, 09:13
Official
Hello Charity babili23,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advsied that the matter has been logged and forwarded to the stores management to look into and address.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advsied that the matter has been logged and forwarded to the stores management to look into and address.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience.
Kind Regards
The Customer Experience Team
***