1 reviews | Active since Jan 2015
bad service
I bought some clothes somewhere in November and when I get home one of my son's Jean had a problem with a zip..so on the 23-11-15 I took that Jean to the store in Eastgate for exchange but when I get there the jeans was finish so they told me the can fix a jean which I agreed cos I needed that jean..so the staff by the name Gugu took in the jean..they promised that in few days or a week it will be Ohk and they will call me to come collect it..after couple weeks I went to Edgar Eastgate to check it but I didn't find it..since then till today no one from Edgar has contacted me and now is towards the end of january..this is a very bad service I've ever seen..i am paying for something that I don't even have...I will never ever buy anything in that store....
We must sincerely apologise for the lapse in service. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, please be advised the jean is ready for collection. We have also referred this query to the store manager to address the issue of time as this query has been prolonging.
The store manager will be ready for you when you visit the store.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We must sincerely apologise for the lapse in service. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, please be advised the jean is ready for collection. We have also referred this query to the store manager to address the issue of time as this query has been prolonging.
The store manager will be ready for you when you visit the store.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,