1 reviews | Active since Nov 2012
Bad service
Good day<br> <br> I am a regular edgars customer and i was at the redsquare at Northgate last month to purchase Clarins products.I spoke to Palesa and she was a vey rude and arrogant.i am using the daily energiser and wanted to switch to Bright plus and i asked her for a sample as my skin is sensitive.So i wanted to try the product and she said that she does not have any samples (she ****) as the previous lady she gave her alot of samples of the bright plus.Then she started screaming at me in front of everyone and said that i am suppose to write my name in the book and when she has samples she will give me.The manager was there and she is my witness of how rude and arrogant palesa was to me.The manager is always friendly and helpful when i shop at Edgars northgate and she knows me very well as i am a regular customer.<br> <br> But I have never experienced this kind of service anywhere else and she did not apologise.<br> <br> <br> Palesa needs to be addressed and needs to change her attitude as you will be losing alot of customers<br> <br> <br> Regards
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our shortcomings. Please note we have referred this query to the store manager to address as that is not the type of service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to render excellent service. We apologise that this was not the case. We assure you the store manager will address this with Palesa, as that is not the manner in which to address our customers. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our shortcomings. Please note we have referred this query to the store manager to address as that is not the type of service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to render excellent service. We apologise that this was not the case. We assure you the store manager will address this with Palesa, as that is not the manner in which to address our customers. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,