SM
Sylvia M
1 reviews | Active since Dec 2015
29 Dec 2015, 14:05
Bad Service
I bought a pair of shoes (mocassin) on the 20/12 and the lady that was assisting me thought she would bring a new pair, when I got home it was different sizes(4-5), I took them back on the 27/12 and they gave me another pair which they assured me its correct, worse whe I check them they were both left side shoe, I mean really now. I'm so annoyed and its a waiste of money to be going back there, twice!!!!! As an account holder, I feel that I wasn't treated right. I'm really bored...
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Edgars's replyOfficial
03 Jan 2016, 12:12Hello ***si123,
We must sincerely apologise for the inconvenience of returning to the store. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service and not paying attention to detail. The store manager will address with the staff in question and revert with feedback.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the inconvenience of returning to the store. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service and not paying attention to detail. The store manager will address with the staff in question and revert with feedback.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply03 Jan 2016, 12:12
Official
Hello ***si123,
We must sincerely apologise for the inconvenience of returning to the store. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service and not paying attention to detail. The store manager will address with the staff in question and revert with feedback.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the inconvenience of returning to the store. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service and not paying attention to detail. The store manager will address with the staff in question and revert with feedback.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,