CF
Chantal F
1 reviews | Active since Dec 2015
06 Dec 2015, 14:01
Bad service
On Saturday the 5th Dec, I went to Edgars, Brits mall, I went to the cosmetic counter, there was a promotion on a Clinque product, a board placed next to product stated if you buy the mosturiser you get a mascara for free, when I asked the lady at the counter about the promotion, she told me that the lady that was supposed to work at the cosmetics was off for the day, and she didn't know about the promotions, she did not even try and find out about the promotion, I then left the store, and Edgars lost a sale, I will not be going back ever!
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Replies (1)
Edgars's replyOfficial
07 Dec 2015, 13:58Hello Chantalfa,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to address with staff.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to address with staff.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Regards,
Customer Experience Team
***
Best regards,
Edgars's reply07 Dec 2015, 13:58
Official
Hello Chantalfa,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to address with staff.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to address with staff.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Regards,
Customer Experience Team
***
Best regards,