RB
Ronnelle B
1 reviews | Active since Nov 2015
27 Nov 2015, 11:35
Bad Service
Good day<br> <br> My name is Ronnelle De Bruin. My mother and I were in Edgars - Maynard mall on Sunday the 22nd of November 2015 to purchase the new Huawei P8 Lite. The assistant said that they do not have stock, but that the Cape town branch does and that she would get back to me regarding doing a IBT. It's 5 days, 2 emails and countless calls to a number that clearly doesn't work and still I've received no response from the assistant, the branch or Edgars as a whole. It's sad that such a big retailer and trusted brand treats it's customers with such contempt. <br> <br> I'll be sure to take my business elsewhere from now on. Clearly my money isn't needed or wanted.
Helpful (0)
Replies (1)0
Replies (1)Edgars's replyOfficial
28 Nov 2015, 17:48Hello Cookie247,
It is with great displeasure to hear of the overall experience. Customers are the life blood of this organisation and keeping a promise to them is a priority. We have notified management of this matter and we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Customers are the life blood of this organisation and keeping a promise to them is a priority. We have notified management of this matter and we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply28 Nov 2015, 17:48
Official
Hello Cookie247,
It is with great displeasure to hear of the overall experience. Customers are the life blood of this organisation and keeping a promise to them is a priority. We have notified management of this matter and we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Customers are the life blood of this organisation and keeping a promise to them is a priority. We have notified management of this matter and we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
