BL
Brian L
1 reviews | Active since Nov 2011
28 Jan 2015, 10:15
Bad Service
Edgars Southgate has the worst store manager, i came across has does not have people skill and does not no how to treat customer. please send him on some soft skill training, i had to return a damage t-shirt and he did not wanted to assist and i left the store with the damage t-shirt. Edgars need to train there manager with bad attitudes. Edgars complaint line is also not work i am still waiting for a call from the store manager. Bad service from Edgars.<br> complaints ref ***/GO
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Replies (1)
Edgars's replyOfficial
29 Jan 2015, 09:18Hello loonatb,
We tried contacting you 08:59 AM but we couldn't reach you.
Kindly note the refund and exchange policy is part of the service we render to customers. Please be advised we do not refund or exchange without the original proof of purchase. The item should be within 30 day warranty and in a good and resalable condition. With regards to branded items, the original receipt is required as the merchandise are taken for quality assessment. We apologise for the overall experience.
Your reference number is:***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you 08:59 AM but we couldn't reach you.
Kindly note the refund and exchange policy is part of the service we render to customers. Please be advised we do not refund or exchange without the original proof of purchase. The item should be within 30 day warranty and in a good and resalable condition. With regards to branded items, the original receipt is required as the merchandise are taken for quality assessment. We apologise for the overall experience.
Your reference number is:***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply29 Jan 2015, 09:18
Official
Hello loonatb,
We tried contacting you 08:59 AM but we couldn't reach you.
Kindly note the refund and exchange policy is part of the service we render to customers. Please be advised we do not refund or exchange without the original proof of purchase. The item should be within 30 day warranty and in a good and resalable condition. With regards to branded items, the original receipt is required as the merchandise are taken for quality assessment. We apologise for the overall experience.
Your reference number is:***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you 08:59 AM but we couldn't reach you.
Kindly note the refund and exchange policy is part of the service we render to customers. Please be advised we do not refund or exchange without the original proof of purchase. The item should be within 30 day warranty and in a good and resalable condition. With regards to branded items, the original receipt is required as the merchandise are taken for quality assessment. We apologise for the overall experience.
Your reference number is:***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,