Bad service

Today I went to Edgars Waterfront Bloemfontein, I got scent for my birthday in February from my husband. I keep the bottle in my handbag but only uses it on special occations. I started to notice that although I do not use the product that often the liquid inside was reducing. So I saw that the cap of the bottle is actually half broken and that the liquid is actually leaking into my handbag. I went to Edgars and explained the situation. They called the manager and he just said that it is too late to report the issue. So what is the time frame in which you can report such a problem? It is not an everyday use of product and I did not notice the cap was broken. Rudely the manager just keep on saying there is nothing he can do. So R1400 paid for a faulty perfume bottle means nothing. I will never buy from them again, bad service and very rude