Bad service

I honestly do not know what language I must speak in order to be understood by your agents. So about 2 weeks ago ordered and paid for a dress online ( ********** 98). I called the call centre on the 4th October 2018 was advised by a lady that the dress is instore, drove to eastgate after work only to be told its not there. I went to the floor and luckily there was a similar dress which I ended up taking. I called the call centre the following day to cancel the order, spoke to Sibusiso ( ********** 1529/GO) he said the dress was in store as the previous agent had advised. I told him to rather credit me because I no longer want the dress and I don’t have petrol to waste, he said this will be done in 2-5 days.

In the process I am getting sms and calls people telling me that the order is in store, me explaining one thing over and over again. Yesterday I called to check on the refund, spoke to Steve who said this will take a further 48 hours. Today I get a call from a very rude Kevin who obviously leaks listening s****s, I explain the very same story that I now a have told the whole of Edgars , he fails to listen keeps on interrupting and tells me that I have to go to eastgate to get the refund (with who’s petrol) I asked to speak to his manager since our convo was going south, he has the nerve to tell me that he is advising me, he cannt speak to customers why would be feel entitled to advise me? Tells me that his manager is in a meeting which is an obvious lie.

Can I just get my refund back, this is really unacceptable