Bad service

Last month i went and paid my account and was asked if i would like to increase my credit, at the time i said no, last week i went to Edgars and the lady told me i needed to bring 3 months payslips. Last Saturday i went to Edgars in Alberton, the lady that helped me wasn't very helpful she looked at my payslips did something on the computer and said no contact accounts , today i phoned the accounts department the lady that helped me made me feel like i was wasting her time, when i told her what the lady told me she had the cheeck to tell me the lady never said that, how does she know what the lady told me, i.got so worked up i said i will pay up my account and close it and she said ok.

Is this how customers get treated