BAD SERVICE

On the 30th of June i took my phone for repair at Edgars store in maponya mall,i was told that it was gonna take 4 to 6 weeks for it to be repaired because it had a cracked screen,last week i made a follow up with them and was told to wait and the guy who assisted me was so impatience,the cellphone that i took is underwritten by hollard. i than called the hollard contact centre to do a follow up i was assisted by a lady named bridgtte Mbhele who was so helpful and had told me that unfortunately my phone was cant be repaired because i missed 2 premiums but that was not brought to my attention.I was promised that i will be sent an sms to say if it will be approved or not this is pathetic because i have been paying my premiums and every month they debit the money .Now i want to make a claim it seems like they not willing to fix my phone the stuff at maponya mall seemed to be *********** they were so quick to hang up without giving me proper feedback.This hollard insurance is just nonsense and i regret taking an insurance with them and the pathetic service that edgars gave me i just wasted my money.