Bad service

Good day

On the 24th of April 2018 i bought a phone for my wife at Edgars active Evaton mall.

(1st phone was R999 as per price tag and confirmation by sales man but when my wife pays they charged her R1100 they say special was finished i told them to call head office they then said it fine i must pay R999)

The phone that i bought since from day one it started showing lines on screen but that was happening sometimes not always i then went to the store on sunday 29th of april 2018 to request for the phone to be changed but Mathoto Store Manager refused to change the phone because they can not see anything wrong even though i explain it doesn't happen always,

She told me on my face she wont change the phone i must go home and come back when the phone is faulty, i told her the phone is faulty and i stay 15 Km from the mall it means i must spend my petrol again for something that is faulty which they can't test because they don't have tools or phone technician in the shop to test it, but i was told sorry we can't help, i asked her does this mean if this phone dies i must drive here again she told me unfortunately yes.

I then called edgars contact center on the 30 of April 2018 to tell them of my problem ref# ********** 0050/go, i later received a call from Mathoto to come swap the phone however she kept asking me questions like i was a child, phone was changed with new one on the 3rd of May 2018 query resolved.

My Complain she never apologized to me for the inconvenienced she caused me, she just swapped the phone like nothing happened my wife tried showing her the old phone in the shop because it was showing the lines again she just didn't care about that, i wasted my petrol because of someone who doesn't know how to do their job, i am requesting her to call and apologies to me and also compensate me for my petrol.

Kind regfards Lesego