HK
Heidi K
1 reviews | Active since Sept 2015
02 Sept 2015, 13:38
BAD SERVICE
Good day<br> <br> The service that I have experienced at this Edgars N1 City branch have always been poor. I was on the phone with one of the ladies that worked there about 5 minutes ago, Sharon Lot. She put me on \hold"for almost ten minutes without putting me on hold and I could hear them talking"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
04 Sept 2015, 15:13Hello heidzkotze,
Our attempt to contact you at 01:12 PM was unsuccessful.
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We assure you all concerns raised did not fall on deaf ears and corrective measures will be taken to avoid the re-occurrence of this nature. Customers are kings and it is our daily mandate to render excellent customer service.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 01:12 PM was unsuccessful.
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We assure you all concerns raised did not fall on deaf ears and corrective measures will be taken to avoid the re-occurrence of this nature. Customers are kings and it is our daily mandate to render excellent customer service.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply04 Sept 2015, 15:13
Official
Hello heidzkotze,
Our attempt to contact you at 01:12 PM was unsuccessful.
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We assure you all concerns raised did not fall on deaf ears and corrective measures will be taken to avoid the re-occurrence of this nature. Customers are kings and it is our daily mandate to render excellent customer service.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 01:12 PM was unsuccessful.
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We assure you all concerns raised did not fall on deaf ears and corrective measures will be taken to avoid the re-occurrence of this nature. Customers are kings and it is our daily mandate to render excellent customer service.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,