AV
Ansie V
1 reviews | Active since Nov 2017
03 Nov 2017, 20:39
Bad service
My family from New Zealand came to visit us, they bought a pair of Levi tekkies as a present for me but didnt know my shoes size, they bough a no 6 but im wearing a size 5. I took the pair back to Edgars in Sasolburg with the barcode ticket R499 papers still inside, I never wear them. The lady at the till ask my slip, I explained my stories, she said need to go and speak to the manager, where she came back and confirmed I can get my size and exchange. When I came back with the size 5 shoe the lady said I need to pay in because the barcode said R250. How is this possible? Then I told her I want to speak directly to the manager where by she called him, I explained again my stories and started to get irritated how they treated me as a customer. The manager "Smith" said he need a slip then he will exchange the shoe, should a ask a family member now in her face she took the wrong size, how will this look. I'm sorry this is not customer service. Hope to hear back from you with a solution.
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Replies (2)
Edgars's replyOfficial
04 Nov 2017, 10:09We have escalated the complaint to the Edgar's Sasolburg management to address with regards to the Levi shoes exchange concern . Kindly note that the store will have to follow policies with regards to the r exchange and return of items as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Nov 2017, 10:09
Official
We have escalated the complaint to the Edgar's Sasolburg management to address with regards to the Levi shoes exchange concern . Kindly note that the store will have to follow policies with regards to the r exchange and return of items as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
04 Nov 2017, 10:12We have escalated the complaint to the Edgar's Sasolburg management to address with regards to the Levi shoes exchange concern . Kindly note that the store will have to follow policies with regards to the r exchange and return of items as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Nov 2017, 10:12
Official
We have escalated the complaint to the Edgar's Sasolburg management to address with regards to the Levi shoes exchange concern . Kindly note that the store will have to follow policies with regards to the r exchange and return of items as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,