Bad service

@hellopetercom i bought a phone with edgars connect victorian centre 3weeks ago cash,i wanted insurance aswel but they were offline and when u buy phone cash it has to be insured same day. They lady Thembi Mokoena said she was going to call me back once they were online so i left the shop. On monday i went back to still get the phone insured and they still had the same problem they had on the saturday that i bought the phone,til today they havent bothered to call me back to gwt my phone insured,what must happen should that phone get lost,****** or damaged,will thembi pay for it since she still hasnt bothered to call me back 3weeks later??