DL
Devilliers L

1 reviews | Active since Jun 2011

29 Aug 2015, 08:42

Bad Service

I made payment on my Edgars account earlier in the month. When I received a statement thereafter, the payment was not reflected. I have received numerous calls from the call center asking me to make a further payment. On requesting an updated statement to review the status of my account, they have not been able to email it to me. All I have received was a sms asking from immediate payment, but again the amount was not disclosed. <br> <br> I made it clear every time to the call center personnel that payment will be made as soon as they provide me with a written updated statement. PLEASE GET YOUR CORRESPONDENCE IN ORDER and I will gladly update any outstanding amounts. <br> <br> Please note that I will not be responsible for any interest charged after the last payment was made. I will also take the required action against Edcon should any bad credit report be on my record as a result hereof.<br> <br>

0
Replies (1)
Edgars
Edgars's reply01 Sept 2015, 16:53
Official
Hello Div01,

Thank you for raising your apprehensions with us. Please note we have emailed the statements you have requested. However, the September statement that will reflect the payment will be available on the 9th.We apologise for the overall experience.

The reference number for your email is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience
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