Bad service

I went to the Cavendish store today and finally found a size 3 boot which I have been searching for, for months. I asked the assistant (Tiba) who told me he would check what store had a 3. He then told me Adderley Street had a 3 and I would have to call them on monday as the store was already closed which was a lie as it was 12H00 and I know they close at 5pm. I called Adderley Strt, the assistant then told me I had to email Edgars to order the boot MYSELF and then kept me hanging on for 10 minutes to find the email address, I put down the called Adderley street back and then spoke to the Manager (Vito) who then assured me he would send the boot to the Cavendish store, finally someone who actually helped me. I am very disappointed in Edgars. I often shop at Edgars and have had such a horrible experience with them today. I hope to actually recieve this boot...