SM
Sibahle M
1 reviews | Active since May 2015
20 Jul 2015, 11:13
bad service
I bought a tablet on the 10 July @ Edgars Connect at the work shop. Today 20 July when I go and return the phone cause it was not charging this sales lady Called ENHLE she was very rude she said it my fault she refuse to take my tablets, then she went to the back to call the manager, when the manager asked her to take the phone back she told the manager that they won't fix it. She is very rude and she lacks professionalism toward client she must be moved fromthe front desk. I want my phone fixed o my money back then I can go somewhere, where I can get better service for my money, it not her place to judge if the phone will be fixed o not by the technicians
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Replies (1)
Edgars's replyOfficial
21 Jul 2015, 14:01Hello Sibahletinamasha,
Our attempt to contact you at 01:44 PM was unsuccessful.
Please be advised we have notified the store manager of this query as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager will make certain that disciplinary measures are taken so to avoid the re-occurrence of this nature. we assure you concrete feedback will be given to you with regards to your tablets.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 01:44 PM was unsuccessful.
Please be advised we have notified the store manager of this query as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager will make certain that disciplinary measures are taken so to avoid the re-occurrence of this nature. we assure you concrete feedback will be given to you with regards to your tablets.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply21 Jul 2015, 14:01
Official
Hello Sibahletinamasha,
Our attempt to contact you at 01:44 PM was unsuccessful.
Please be advised we have notified the store manager of this query as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager will make certain that disciplinary measures are taken so to avoid the re-occurrence of this nature. we assure you concrete feedback will be given to you with regards to your tablets.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 01:44 PM was unsuccessful.
Please be advised we have notified the store manager of this query as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. The store manager will make certain that disciplinary measures are taken so to avoid the re-occurrence of this nature. we assure you concrete feedback will be given to you with regards to your tablets.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,