1 reviews | Active since Jul 2016
Bad Service
<p>Went to Edgars East Rand Mall on 4 Feb, returned a pair of pyjamas that was R75, which was. loaded on a new gift card. Tried using this gift on Fri, 10 Feb, card was declining. We were told there was no money on this card. We were given a card with no money loaded.</p> <p>I also ordered items online online on 9Feb and 10 Feb, 9 Feb items were supposed to picked up from Greenstone Boardmans. I called on Sunday to enquire, no parcel. I was promised a follow up on Mon, no phonecall. I am so frustrasted now because my account was charged for this order yet no one knows where it is.</p> <p> </p>
We have escalated the complaint to the Edgars Eastrand mall management to address as our valued customer is not happy that the gift card provided in store a was not loaded. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly be advised that we need the order number to be able to track if the Item that you ordered is in store. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Eastrand mall management to address as our valued customer is not happy that the gift card provided in store a was not loaded. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly be advised that we need the order number to be able to track if the Item that you ordered is in store. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
It is the 2nd day of March, I still have no idea where my order is ( ********** 80). My account was charged for this online order and I am required to pay for it. What the hell is Edgar's up to?
It is the 2nd day of March, I still have no idea where my order is ( ********** 80). My account was charged for this online order and I am required to pay for it. What the hell is Edgar's up to?