1 reviews | Active since Feb 2017

01 Feb 2017, 15:09

bad service

<p>i had an account with edgars and the account was closed in 2014,after i settled my account with them.i got suprised when i tried to aply for a credit and it apears that i have a credit with edgars that has never been updated from 2014 and it is affecting my credit record so badly.i have a paid up letter that proves that the account is closed and has zero balance.</p>

0
Replies (2)
Edgars
Edgars's reply01 Feb 2017, 16:44
Official

Kindly be advised that the matter regarding the account enquiry , as you stated that your account was not closed properly , preventing you to re-open a new one the matter has to be sent to the accounts team for actioning. Kindly include your account or ID number as well.They may be reached on the below details . Please find the below reference number for your email ***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Edgars
Edgars's reply01 Feb 2017, 16:45
Official

Kindly be advised that the matter regarding the account enquiry , as you stated that your account was not closed properly , preventing you to re-open a new one the matter has to be sent to the accounts team for actioning. Kindly include your account or ID number as well.They may be reached on the below details . Please find the below reference number for your email ***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.