bad service
<p>i went to the store to make a payment, when arriving at the cosmetic countre the consultant was busy on his phone directing me to the main counters. when i got there it was only 1 consultant although there is 6 systems. i asked her if i can make a payment without a card as i forgot it at home she directed me to customer service. when arriving there i asked them if i could pay using an id number and all they said was they are offline. this is not the first time i am getting bad service from edgars secunda. i dont even know how they retain there customers because service there is horrific</p>
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Edgars's replyOfficial
27 Jan 2017, 08:59We have escalated the complaint to the Edgars Secunda management to address as our valued customer is not happy that there was one consultant on the till and the service was poor overall, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply27 Jan 2017, 08:59
Official
We have escalated the complaint to the Edgars Secunda management to address as our valued customer is not happy that there was one consultant on the till and the service was poor overall, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
27 Jan 2017, 09:02We have escalated the complaint to the Edgars Secunda management to address as our valued customer is not happy that there was one consultant on the till and the service was poor overall, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply27 Jan 2017, 09:02
Official
We have escalated the complaint to the Edgars Secunda management to address as our valued customer is not happy that there was one consultant on the till and the service was poor overall, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,