1 reviews | Active since Jun 2016
Bad service
<p>Edgars gave a super *** service. We walked in the store to get an exchange when we got to the customer service we were told they closing they also have a life to live and they won't help with the exchange when we requested to see the manager she said the manager was about to leave. (Lorreta) was the person from had a super *** attitude and she kept feeding us the bull**** stories i honestly don't understand how the edgars staff regard customer service , Pollen had to beg her to do her job and she still refused saying her till is closed and she won't sit or wait for customer's in the store. It's not her job to to see if there's still customers in the store.</p> <p>How do you tell a customer that they can't be assisted and that you have cashed up. How do the cashiers even cash up if there's still customers in the store? Bad bad bad customer service, </p> <p> </p> <p>Good service from Pollen, thank you for the excellent service. </p>
We have forwarded the complaint to the Edgars Johannesburg City management to address as our valued customer is not happy that the consultant did not assist proffessionally until Pollen intervened . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Johannesburg City management to address as our valued customer is not happy that the consultant did not assist proffessionally until Pollen intervened . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Johannesburg City management to address as our valued customer is not happy that the consultant did not assist proffessionally until Pollen intervened . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Johannesburg City management to address as our valued customer is not happy that the consultant did not assist proffessionally until Pollen intervened . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Johannesburg City management to address as our valued customer is not happy that the consultant did not assist proffessionally until Pollen intervened . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Johannesburg City management to address as our valued customer is not happy that the consultant did not assist proffessionally until Pollen intervened . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
This is SAD how you guys run business its over 2 full months now and non have called or sms i pitty the services its shows that both managment and stuff have the same vision and goals thats to diliver *** service,disrespect customers and lastly to **** the brand or business,i wonder how the manager sleeps knowing very well that he/she represents the biggest brand in africa yet his failing 100% on customer services i need the regional manager to intervene ASAP the store needs to be sorted ASAP,personaly i dont think i would ever step into the shop i was even forced to close the store account due to *** service provided by that branch
This is SAD how you guys run business its over 2 full months now and non have called or sms i pitty the services its shows that both managment and stuff have the same vision and goals thats to diliver *** service,disrespect customers and lastly to **** the brand or business,i wonder how the manager sleeps knowing very well that he/she represents the biggest brand in africa yet his failing 100% on customer services i need the regional manager to intervene ASAP the store needs to be sorted ASAP,personaly i dont think i would ever step into the shop i was even forced to close the store account due to *** service provided by that branch