1 reviews | Active since Jun 2016
Bad Service
<p>I am very disappointed on how the manager( Ntsefo) of Edgars Active Braamfontein just treated me. I just purchased a guess tshirt which was marked R175 but when i get to the till i was told its R210 of which i requested to speak to the manager whom came with a attitude and told me its either i take it or leave it. She didnt even have decency to apologies about placing wrong pricing as the cashier even said she was the one who placed the wrong tags. We kept on arguing over the price until she started pointing and raising her voice of which was being disrespectful of a manager to control a situation. I ended paying the R210 after Thabo apologiesed but Ntsefo kept on making noise of how i know too much about pricing. If thats how an Edcon manager treats customers then clearly she needs cryus training when it comes to excellent customer service.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the complaint to the Edgars Active Braamfontein management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the price query, which resulted in our valued customer paying the higher price , this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the complaint to the Edgars Active Braamfontein management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the price query, which resulted in our valued customer paying the higher price , this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.