bad service

<p>I went to edgars cbd yesterday at 16:00 and I left the store at 17:00. I went there to exchange one item and the queue was long, I then went to the managers name by the name of Candice who did not take my query serious. I told her that the was only one cashier assisting us and the was a long queue, she just said she will sort the matter out instead she left her office with another gentle man and the queue grew longer. I want to know why I had to wait for an hour to get service and Candice needs to go for customer service training.</p>