RE
Rodger E

1 reviews | Active since Nov 2016

03 Nov 2016, 15:35

Bad Service

<p>Good Day Edgars</p> <p> </p> <p>On the 28 of October we claim for a lost phone . I just visit the store now to inquire about the claim . The lady phone i dont know which office the answer was we had problems with our lines so we didnt received the paperwork. So that tells me if i didnt come and inquire about the claim nothing would have happen untill i come and inquire. To me is bad service and i wonder how long must i wait now because it takes up to 7 workings days . This kind of service is bad.</p>

0
Replies (1)
Edgars
Edgars's reply03 Nov 2016, 17:11
Official

Thank you for taking the time to share your concerns with us.

Please be advised we have raised this incident with the store manager , you will be receiving feedback shortly, claiming for your cell phone should not be so time consuming and for this we must apologise.

Your reference number ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,