1 reviews | Active since Oct 2016
Bad service
<p>I am currently in Edgar crests mall clothing store and was not treated appropriate. They are currently experiencing network problem and cannot use debit cards. The staff member at the till Maki and supervisor Thozama did not treat me with respect. Thozama even spoke to me whiles serving another customer. They did not apologise for the inconvenience nor show any remorse in the mishap the store is putting us under. Thozama just told me to go draw cash in the Atm if I able to if not there is nothing they can do. She even said all this with a straight face full of attitude. I just expected her to be caretasious and be mindful that I am a customer and deserve proper customer care at least. I know that the problem is beyond her control at least but I did not like their I don't care attitude. </p>
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident. We have raised your concerns with the store manager as this is certainly not the type of service we wish to rendered to our customers, you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident. We have raised your concerns with the store manager as this is certainly not the type of service we wish to rendered to our customers, you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
