Bad Service

<p>On 29 July 2016 I made mistake when I pay my account over the internet. Every month I pay R500, this time I add by mistake a extra zero (0) to the R500 and paid R5000, my account dept is like R2700, not close to R500. After I made the mistake I phone them, the supervisor said I must just sent the Proof of payment and the will refund me, I did I the same day, after 2 days they sent me email back I must sent them my copy of my ID, I also did it on the same day they ask, after another 2days they send me email again said must send my bankstatement, like the previous days I did it the same day. 2days later they email me again to sent proof of acount details. Its now been 2 weeks, I need that money. And I called them, when I call them everytime I came to the Johannesburg brance, and they said I must speak to the Durban Brance but its the same number, how much airtime must I waist before I will get through to the Durban brance. I phone everyday and the only persons that answer is the Johannesburg branch.</p> <p> </p> <p>All I want is my money back but its to difficult for them to pay it back.</p>