BAD SERVICE

<p>I placed an order online 02/08/16, i have been told my goods will be delivered 04/08/16. that day has come and it has passed, on 08/08/16 i called them again asking why my goods were not delivered and i was told that they are awaiting the Clinque face mist, but they should be getting it in on the very day so i can be assured delivery will take place 10/08/16. no delivery took place i called just after 16:00 to find out where my delivery is and was told by Loraine that they still have not recieved the one item and therefore it was not dispatched, my question is when would they have advised me about the default if i did not call them? but once again loraine told me that delivery will take place on 11/08/16 i called again today asking if my delivery will be before 17:00 and i was told yes not to worry from Loraines assistant. i took it upon myself to get the waybill number and courier company number and track my own parcel and to my surprise this parcel will only be delivered tomorrow. thank you edgars red square for ruining the bday gift that was for my cousin on her 21st that was on 10/08/16</p>