Bad service

<p>I was at mall of africa on the 3rd of July 2016 buying revlon foundation , i paid with my card which shows on their system declined but on my statement transaction was successful. Cashier who was helping me deny to give me product i bought because of that matter they said i must wait for 48hrs for the transanctin to be cleared , they never phoned me during the week up until Sat the 09th when i went back to them to do follow up only to find they havent done anything with my matter, i spoke to veronicca and Bertha, they apologised again and promised to deal with matter then they will contact me monday which is today the 11th. They also failed to contanct me then i went there again and did not get clarity as to how they have done with this matter</p>