1 reviews | Active since Jul 2016

11 Jul 2016, 11:35

Bad Service

<p>Good Day</p> <p> </p> <p>My fiance and i visited your Branch in The Avenues Shopping Centre in Springs Gauteng on Sunday Morning 10/07/2016. We received very bad Service from this store. First of all, the operating hours are from 09:00, 09:15 i had to knock on the door for them to open, only to be not even greeted by such a rude Security guard, who found it very hard to open the doors, because she didnt look like she felt like being at work the day. We eventually entered the store to buy what we came for. I got what i came for and while waiting for my fiance, i browsed around in the store, only to be looked at by the Employees like i am there to ***** soemthing, they were constantly talking to one another and then looking at me with suspicious looks on their faces, this made me feel very uncom****able, meanwhile my fiance was asking one of the staff there if they can please unlock the fitting room for her also only to be treated like "who does she think she is to ask them to help her", so the doors got slammed and plucked around the place. After this i had to get a temporary byiung slip because i lost my card. This process took about 15 minutes to sort out. I am very disssatisfied with the service i received from this store. This was not my first encounter i had witht his store. I am really trying to finsh paying my account to close it. I hope that i will be hearing from somebody soon!!!</p>

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Replies (2)
Edgars
Edgars's reply12 Jul 2016, 07:56
Official

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with regards to the service received. We have addressed this matter with the store manager to insure this level of service is not rendered to our customers, you will be receiving direct feedback shortly.

Your reference number is ********** 051/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply12 Jul 2016, 07:56
Official

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with regards to the service received. We have addressed this matter with the store manager to insure this level of service is not rendered to our customers, you will be receiving direct feedback shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,