Bad service

<p>I went to Red Square at Mall of Africa to buy a foundation for my face on the 3 rd of July, i was swiping my debit card to make a payment unfortunately i could nor get the item i bought as the cashier told me the payment declined but i received the msg which confirmed paument went through. She said i cant get the item i bought i must wait for the transaction to be cleared as now nt sure payment went through or not, they took my details n promised to cal me during the week but they never contcted me up until the 9th i went back to query only to find nothing has been done with my matter, even today im still waiting i did nt received the product or a refund from them, dont kbow what kind of client service is this.</p>