1 reviews | Active since Jun 2014
Bad Service
<p>I have recently paid up my Edgars store account.</p> <p> </p> <p>In May I emailed a request for cancellation. I've since heard nothing from Edgars.</p> <p> </p> <p>Today, i called them to cancell.</p> <p> </p> <p>The person I spoke to did not want close my account because of outstanding balance.</p> <p> </p> <p>The balance is a result of the Edgars club fee.</p> <p> </p> <p>I told the gentleman that I am not going to pay that outstanding balance because everything was paid up until May when I submitted my cancellation.</p> <p> </p> <p>When I asked to speak to someone else to discuss this situation, he hung up on me.</p> <p> </p> <p>I've been a loyal customer of Edgars for years now, and now that I want to cancell they are not willing to assist.</p> <p> </p> <p>I'm done contacting Edgars, they might as well contact me now.</p> <p> </p> <p> </p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 112/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 112/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
