Bad service!

On the 11th November 2015 someone called me from Edgars and I agreed to take out a funeral plan of which the underwriters are Hollard.<br> They have been debiting my account at Edgars and I have paid every month for 5 months now and have still not received any documentation.!!!<br> I have called the call centre, headoffice, and different numbers..... weekly and they keep on promising to email me....I even went into the Bayside store, CT, last week spoke to the manager she called they promised to email.....and I still have nothing.<br> I have today called Hollard, because they are the underwriters they cannot help me either. it seems that the only option I have is to close my account, but why should i loose the 5 months of payment I have made towards the funeral plan...all I want is some documentaion!!!! PLEASE HELP!<br> <br> The Policy number is SNF P***P<br> PT Van Wyk ID number ***<br> Edgars account no *** <br> Regards PT Van Wyk ***<br>