Bad service

On the 14th of April, I had received such horrible service from Edgars active Kwamnyandu, I walked in and there was no sales assistant on the shop floor but two security guards so I had no choice but to ask them for the shoe I wanted to buy if they could check that my size was available. The security guard told me that he could not leave his work station, so he called a lady that was sitting behind the counter for me and as soon as she came I realized that she had no name tag on her and she just looked at the box and a few minutes later I had to call her and find out the verdict, she said they didn't have my size and Mega city branch doesn't have it either. I asked her to check which stores Durban has it and they could order it for me, they said they won't do that for me because the SKU are different and I asked her to call her manager maybe he'll help me, Khaya came and he was worse started to shout at me saying that they cant check because their system doesn't allow it. He even told me that if I were to buy the shoe at another branch I wouldn't be able to exchange at Kwa mnyandu. I'm very disappointed at the level of service I received from this store and it's team.