LR
Lydia R
1 reviews | Active since May 2015
21 May 2015, 14:40
BAD SERVICE
Only one fitting room is available in the BIG Centurion Edgars and the people are Queuing. No assistance was given to open any other fitting rooms even when we asked. Then when I got to the cashiers, I was told they only handle promotions so I was send to other cashiers. When getting there I was told to go the men's area as their system is slow and they can't assist.. BAD SERVICE throughout the whole Edgars. There was not one person willing to give good service!
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Replies (1)
Edgars's replyOfficial
22 May 2015, 10:40Hello April1515,
As per our telephonic discussion, we would like to apologise for the unpleasant service you experienced at the above mentioned branch. Please be advised we have addressed this matter with the store manager. The store manager will make for certain that more tills and fitting rooms are opened so that customers may not stand on queues for a long time.
Please accept our sincere apologies for the overall experience, and we assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, we would like to apologise for the unpleasant service you experienced at the above mentioned branch. Please be advised we have addressed this matter with the store manager. The store manager will make for certain that more tills and fitting rooms are opened so that customers may not stand on queues for a long time.
Please accept our sincere apologies for the overall experience, and we assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply22 May 2015, 10:40
Official
Hello April1515,
As per our telephonic discussion, we would like to apologise for the unpleasant service you experienced at the above mentioned branch. Please be advised we have addressed this matter with the store manager. The store manager will make for certain that more tills and fitting rooms are opened so that customers may not stand on queues for a long time.
Please accept our sincere apologies for the overall experience, and we assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, we would like to apologise for the unpleasant service you experienced at the above mentioned branch. Please be advised we have addressed this matter with the store manager. The store manager will make for certain that more tills and fitting rooms are opened so that customers may not stand on queues for a long time.
Please accept our sincere apologies for the overall experience, and we assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,