1 reviews | Active since Dec 2011
BAD SERVICE
COME ON NOW EDGARS, THIS IS NOT THE FIRST TIME I'M WRITING A COMPLAINT ABOUT THE SAME THING. I SICK AND TIRED OF YOUR POOR SERVICE, I BOUGHT THIS PHONE IN YOUR STORE AT ADDERLY STREET AND TOOK IT FOR REPAIRS THERE 03/12/2014 NOW IT'S ALMOST JUNE AND STILL MY PHONE IS NOT BACK. I DON'T MIND PAYING, JUST GET MY DAMN PHONE BACK AND STOP THESE STUPID GAMES. I PAID A LOT OF MONEY FOR THE PHONE. IF JUNE COME AND THIS THING IS STILL NOT SORTED OUT, I'M GOING TO THE OMBUDSMAN. I DON'T SEE WHY YOU CAN'T FIND OUT WITH MTN THE DETIALS I'M REQUESTING. <br> ***/GO - MY FIRST REF NUMBER<br> SO DON'T COME AND TELL ME THAT I GAVE INSUFFICIENT INFORMATION FOR YOU TO FOLLOW UP AND THAT I DON'T PICK UP MY PHONE. THAT IS UTTER NONSENSE, I ALWAYS HAVE MY PHONE WITH ME. A PHONE I HAD TO BUY BECAUSE OF EDGARS INCONVENIENCE <br> <br>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly be advised that we will contact MTN to ensure that you receive the reference number you require in order to make the payment required for your cellphone repair.
Feedback will then be provided to you shortly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly be advised that we will contact MTN to ensure that you receive the reference number you require in order to make the payment required for your cellphone repair.
Feedback will then be provided to you shortly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,